Why We Ask Questions Before We Help
Recovery requests are the easiest way for someone to take over an account that is not theirs. Anyone can message us claiming to have forgotten a password. So before we reset anything, we confirm that the person asking is the person who owns the ID. That can feel slow when you are locked out before a match, but it is the same check that protects your balance from everyone else.
What we use to confirm ownership depends on the situation. Typically it is the WhatsApp number on record, along with details only the real owner would know: roughly when the ID was opened, recent deposit amounts and dates, the UPI ID or bank account you withdraw to, or recent bets. We never ask for your OTP, UPI PIN, card details or banking passwords, during recovery or at any other time. Anyone who does is not us.
If your problem is that the login page will not load, or shows an error even though your details are right, start with our login help page. Most of those cases are not recovery issues at all.
Recovery, Situation by Situation
1. You forgot your user ID
Send us: a message from the WhatsApp number you signed up with, saying you need your user ID.
We check: that the number matches our records.
What to expect: we send the user ID back in that chat. If you write from a different number, we will ask for account details first, such as your last deposit amount or withdrawal account.
2. You forgot your password
Send us: your user ID and a message saying you need a password reset.
We check: the WhatsApp number on record, plus one or two account details if anything does not match.
What to expect: a new temporary password. Log in and change it immediately. Nobody can tell you your old password. A reset is the only way.
3. Your account is locked after wrong attempts
Send us: your user ID and roughly when the lock happened. Stop trying to log in in the meantime, because further attempts can extend the lock.
We check: ownership, as for a password reset, and whether the failed attempts came from you.
What to expect: we unlock the ID or reset the password. If the attempts were not yours, we reset the password anyway and suggest you review your recent statement.
4. Your phone was lost or stolen
Send us: a message from any number you can use, saying your phone is gone, along with your user ID if you remember it.
We check: account details only the owner would know, since we cannot rely on the old number.
What to expect: the first thing we do is change the password, so anyone holding your phone is logged out at the next session check. After that we confirm the new number and move your support chat over. Also block your SIM with your mobile operator and secure your UPI apps, because those matter more than the betting ID.
5. New phone, same number
Send us: nothing, unless something goes wrong. Your ID is not tied to a handset.
What to expect: open the current login link in a browser on the new phone and log in as usual. If you used the old phone's saved password and cannot remember it, follow situation 2. Remember to log out of the panel on the old phone before you hand it on.
6. You changed your WhatsApp number
Send us: a message from the new number with your user ID, and mention the old number.
We check: ownership through account details. If you still have the old number, a quick confirmation message from it settles things fastest.
What to expect: we update the number on record. From then on, deposits, withdrawals and recovery requests are only handled from the new number.
7. The ID was opened by another agent
Send us: the user ID and the name or number of the agent who opened it, if you want our advice.
What we can do: honestly, not much on that account itself. Each ID sits under the agent who created it, and only that agent can reset it, credit it or pay out from it. We cannot see or move another agent's balances. What we can do is tell you what to ask them for, and open a new ID with us if you would rather move. Withdraw your balance from the old agent first. Our sign up guide explains switching in more detail.
8. You have not logged in for months
Send us: your user ID and a request for the current login link.
We check: the account's status. Long-unused IDs are sometimes deactivated, and a dormant ID's password may need resetting.
What to expect: in most cases the old link has simply changed, and your ID works as soon as you use the new one. If not, we reactivate or reset the ID once ownership is confirmed.
What to Have Ready Before You Message Us
The more of this you can give us in your first message, the faster recovery goes:
| Detail | Why it helps |
|---|---|
| User ID | Lets us find the account straight away. |
| Number you signed up with | The first thing we match against our records. |
| Last deposit amount and date | Something only the owner is likely to know. |
| Withdrawal account or UPI ID | Confirms where your money normally goes. |
| Screenshot of the error | Shows whether it is a lock, a wrong password or a link problem. |
Do not send your password, an OTP or any banking PIN. We never need them, and recovery does not involve them.
Keeping Your Recovery Details Safe
The best recovery is the one you never need. A few minutes now makes any future lock-out quick to fix:
- Write your user ID down somewhere outside WhatsApp: a notes app, a password manager or a piece of paper at home. Chats get deleted and phones get lost.
- Keep the number you signed up with, or tell us before you change it rather than after.
- Withdraw to the same account each time. A consistent withdrawal account is one of the clearest ways to show an ID is yours.
- Save a monthly statement as a PDF or screenshot. It gives you dates and amounts if we ever need to confirm ownership. Our Reddybook Club ID page shows how.
- Never let anyone "recover" your ID for you. People offering help in comments or Telegram groups are after your account, not trying to fix it.
18+ only. Online betting laws in India vary by state, and the Online Gaming Act, 2025 restricts real-money online games. Check what applies to you. Reviewed by the Reddybook Club support desk · Last updated 7 October 2026
Reddybook ID Recovery — Frequently Asked Questions
Locked Out Right Now?
Message us with your user ID and what happened. A person will take you through the checks and get you back in.
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